CITADINES CENTRAL SHINJUKU TOKYO, Tokyo – A Smart Stay in the City
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Key details
About the Hotel
1 2 9 Kabukicho,
Tokyo,
Japan,
160-0021,
Tokyo City Area
Rooms with City Views
Citadines Central Shinjuku Tokyo offers rooms with Simmons beds, 32-inch LCD satellite TVs, and private bathrooms with bathrobes and toiletries. Some rooms on the 13th and 14th floors provide sweeping views of Shinjuku. All rooms include air conditioning, soundproof windows, free Wi-Fi, and tea/coffee makers. Twin rooms feature two beds, seating areas, and flat-screen TVs.
Dining and Common Areas
The hotel has vending machines for soft drinks and alcohol, an ice machine, and a microwave in a common area. A chocolate fountain and all-you-can-drink wine arrangements are occasionally available. Guests can use a free computer for printing boarding passes.
Leisure and Nearby Attractions
Located in Kabukicho, the hotel is 80 meters from Shinjuku Golden Gai and 100 meters from the Samurai Museum. Nearby points of interest include Tokyo Mystery Circus (300 meters) and the Ninja Trick House. Ueno Park, with its museums, is 35-40 minutes away by public transit.
Transport and Location
The hotel is a 4-minute walk from Shinjuku-Sanchome Subway Station and an 8-minute walk from Shinjuku Station. Haneda Airport is 17 km away. The area has shops, restaurants, and convenience stores within a couple of blocks.
Services and Amenities
The hotel provides 24-hour bilingual reception, luggage storage, massages, and free Wi-Fi. Rooms have double-glazed windows to block street noise. Other amenities include a launderette, foreign currency exchange, and concierge services. The hotel follows the Ascott Cares program for cleanliness and sustainability.
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Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 8 reviews
8.2
8.2/10 based on 2085 reviews
Edmund
United Kingdom,
May
2024
7.0/10
The hotel is in a great spot, right next to the Golden Gai area and close to transportation. The rooms are a bit stuffy and small, but the bed is comfy. The service is friendly and helpful, with some minor issues like poor WiFi and toiletries. The dining options are pretty limited but still affordable. Overall, a good value for the location.
Rooms
7.0
The rooms, while a bit small and stuffy as expected in Tokyo, had a comfy bed.
Service
6.5
The service was friendly and generally helpful, though there were minor issues with WiFi and getting receipts.
Location
8.0
The location is great for nightlife next to Golden Gai and close to transportation but may not suit those looking for a quieter area.
Dining
6.0
The dining options were limited but still affordable.
Facilities
7.0
Charles
United States,
March
2024
7.8/10
My stay at the hotel was fantastic! The rooms were clean, spacious, and the staff was incredibly friendly and helpful. The location was ideal, close to everything I needed in Shinjuku. However, the dining options were a bit lacking in variety. Overall, great value for money.
Rooms
9.0
The rooms were clean, comfortable, and the largest in its price range in all of Shinjuku. They even had kitchen facilities and personally controlled air conditioning.
Service
7.0
The staff was very pleasant and helpful, especially during check-in and check-out. However, housekeeping fell short and the service could be more attentive.
Location
9.0
The hotel's location was fantastic, central to all the action in Shinjuku with many attractions within walking distance.
Dining
6.0
The dining was decent, but not exceptional. The breakfast was the same every morning, and the value for money was average.
Facilities
8.0
The hotel facilities were adequate, with everything I needed for a comfortable stay.
Stan
United States,
March
2024
7.8/10
I had a mixed experience at the hotel. The location was convenient with plenty of nearby restaurants and bars, making exploration easy, but the rooms had a strange odor that was hard to ignore. The service was friendly and accommodating, and the dining options, though a bit repetitive, offered good value for money.
Rooms
7.0
The rooms, though a bit warm at night, were equipped with air conditioning and a comfortable double bed.
Service
9.0
The staff was fluent in English, polite, and very accommodating.
Location
8.0
The hotel is centrally located in Shinjuku, close to restaurants, bars, and shopping areas, making it easy to explore the surroundings.
Dining
7.0
The dining options were consistent but became a bit monotonous for longer stays; however, the value for money was good.
Facilities
8.0
The hotel had convenient facilities like a convenience store on the ground floor.
Alex
United Kingdom,
December
2023
8.2/10
I had an enjoyable stay at the hotel. The rooms were clean and well-equipped, providing a pleasant retreat after staying in smaller accommodations. The service was helpful and responsive, making my trip smoother. The hotel's location was superb, close to major attractions and public transportation. The dining experience was satisfactory, offering decent meals to kick off the day.
Rooms
8.0
The rooms were small but clean and well-equipped, like a treat after a lot of smaller rooms.
Service
9.0
The service was helpful and responsive, assisting with various inquiries and making my trip planning easier.
Location
9.0
The location was superb, just a short walk from key landmarks and convenient for exploring the city.
Dining
7.0
The dining offered satisfactory food options to start the day.
Facilities
8.0
The hotel provided adequate facilities for a comfortable stay.
Roy
United Kingdom,
October
2023
7.8/10
The hotel has a central location close to shopping and eateries, though it can get noisy at night due to nearby nightclubs. The rooms are clean and have all the necessary amenities, but the Wi-Fi on higher floors may be slow. The service is exceptional, especially in times of need. Dining options cater to various tastes, but some may find them smaller in portion size compared to other locations.
Rooms
8.0
The rooms are clean and have everything you need, though the Wi-Fi on the 12th floor could be slow. The room size may feel a bit tight for two people with luggage.
Service
9.0
The service was excellent, especially when we needed assistance with arranging a doctor's appointment for my daughter. The staff definitely goes the extra mile to help patrons.
Location
7.0
The hotel is in a vibrant area close to Shinjuku station and public transport, making it convenient for exploring. However, being near a 'red light district' may not suit families.
Dining
7.0
The dining options cater to various tastes with both Japanese and Western foods available. Overall, the meals were good, but the portion sizes might be smaller than expected.
Facilities
8.0
The hotel provides essential facilities for a comfortable stay, including housekeeping services and tours/ticket assistance.
friendly staff
noisy at night
Charles
United Kingdom,
September
2023
6.6/10
The hotel room was quite small with a double bed pushed up against the wall, and there was a persistent weird odor that was hard to get rid of.
Rooms
5.0
The room was very small and had a strange odor that lingered.
Service
6.0
The staff were rude about us being early but were efficient and helpful overall. They were fluent in English, which was a plus.
Location
7.0
The hotel's location was almost perfect during the day, with plenty of nearby restaurants, bars, and shopping options, but it turned into a red light district at night. Its proximity to Isetan and the basement food hall was a highlight.
Dining
6.0
The dining was decent with a good selection of Oriental and European dishes, but it was a bit pricey and not the most visually appealing.
Facilities
7.0
The hotel had some good facilities, including housekeeping and laundry services.
Brian
United Kingdom,
August
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The room, although small, was clean and adequate for a week-long stay. The service was top-notch, with helpful staff available all the time. The dining options were not the best, but the value for money was reasonable.
Rooms
8.0
The room was clean, comfortable, and the largest in its price range in all of Shinjuku, although still small-ish by international standards.
Service
9.0
The service was excellent, with helpful and pleasant staff at both check-in and check-out.
Location
7.0
Dining
5.0
The dining was not worth it, and the menu became repetitive for longer stays.
Facilities
7.0
The hotel facilities were basic but functional.
John
United States,
May
2023
7.6/10
My stay at the hotel was quite pleasant. The rooms were good, quite spacious for Tokyo, and reasonably priced. However, they felt a bit dated and smaller than expected for a double bed. The service was excellent, especially when my daughter fell ill, and they quickly arranged a doctor's appointment. The location was as expected, a bit seedy but vibrant at night and convenient to Shinjuku station. The dining experience was satisfactory but didn't meet all my expectations. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were good and quite spacious for Tokyo. However, they felt a bit dated and smaller than expected for a double bed.
Service
9.0
The service was excellent, especially in times of need. The staff was very helpful and had a great service mindset.
Location
8.0
The hotel's location was as expected, a bit seedy but lively at night and conveniently close to Shinjuku station.
Dining
7.0
The dining experience was good overall but didn't fully meet my expectations. Decent food but some room for improvement.
Facilities
7.0
The facilities were satisfactory, nothing extraordinary but sufficient for a comfortable stay.
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